I don’t consider myself to be an “extreme couponer” by any means, however I do use coupons quite a bit because I want to save money. Who doesn’t want to save money, right? Whether you are just getting started or you are a seasoned pro, this article may really hit home. The moral of these stories is DO NOT get discouraged.
I was at my local Target a few days ago and had a “new” cashier; that’s what her name tag said anyway. I had hit the markdown’s and picked out a few things I had coupons for. There was one item in particular that I was interested in for my kids. It was an Almay makeup product and it was marked down to $2.68; I had a coupon for $1.00 off any Almay cosmetic product so I was pretty excited.
During checkout we had some problems. The cashier had all the merchandise rung in and was scanning my coupons when she stopped. She turned to me and said “These are CVS coupons, we can’t take these.” I let her know that yes, they showed CVS on them (along with several other store names) but directed her to the top where, in bold letters, it stated “manufacturer coupon”. The names they showed were simply the names of stores you could potentially use the coupon at. She realized her mistake and we proceeded again until she got to my ALMAY coupon.
The cashier stopped again and informed me that my Almay coupon could not be accepted because it specifically stated that it wasn’t valid on “trial sizes or special offers”. I told her a sale wasn’t considered a “special offer”; she insisted that a clearance item was a “special offer” and she refused to let me use my coupons.
I was so frustrated by this point that I just had her take it off my order, I paid and then I left. I realize I probably could have argued with a store manager but I simply did not need the Almay makeup that bad; pick your battles.
On another occasion I was behind my mother in regular checkout at Walmart. My father tried to have her get in to an Express lane (which I advise against when using coupons!) but she told him no and they went to a regular checkout lane. There was one other customer separating us in the line.
My mother had her coupons, as well as competitors ads all ready for the cashier. He insisted that she needed to show him each competitors ad in order to price match (this is NOT store policy however; you do NOT need to show the ad at Walmart!) and she was happy to do so. This increased the amount of time her checkout took but we were in a regular checkout so we should have been fine.
After my mother paid and left the register the cashier proceeded to bad mouth her to the next customer in line! He was telling the customer that he hates people that use coupons, they take too long and when they come through his line they better be ready. All the while he’s saying these things, he had no idea I was her daughter and I was also hearing all of this.
I had gotten a ride with my mother and she was waiting for me a few feet away from the register. My mother is disabled and needs one of the motorized carts to get around when she goes to the store, so she was sitting there looking at her receipt and waiting for me. The customer ahead of me said to the cashier “Look, she’s still there looking at her receipt” and the cashier replied “Oh yeah, that lady will probably be there the rest of the night staring at her receipt.” I was absolutely fuming by this point but I tried to stay calm as the customer ahead of me paid and I was up next.
As I began checkout I yelled to my mother “Mom, are you ok?” and the cashier’s face went completely white. He now knew that I’d heard every word and he wasn’t chatty with me at all. As soon as I completed my checkout I went to customer service and spoke to a manager. They apologized for the cashiers behavior and pulled him off his register right then and there.
I am a seasoned couponer and I still have “bad days”; don’t let them get you down! For every one bad experience you may have, there will be so many more good experiences so keep at it. Although not all cashiers appreciate people that use coupons, I have come across many that commend me for it and they even want more information on how they can coupon as well! Keep your head held high and use your coupons with pride.